FAQs

Welcome to our Frequently Asked Questions section, where we have answered some of the most regular queries we get from customers. Hopefully, the answer to your question will be right here but if you can't find the required information, simply visit our Contact Us page to get in touch.

How to Shop Online

Shopping online at Bathroom4Less could not be easier. Decided what you want to buy? Simply click 'Add to Basket' and the items you choose will be added to your personal shopping cart. At this stage you can either continue shopping or proceed to the checkout where you can process your order via any of our secure payment providers

To make the ordering process even easier, you can set up an account and register your details with us, which saves you time if you return and purchase from us again. The process is simple and takes only a few moments to complete. We accept all major Credit and Debit cards. Once you have provided payment details, follow the on screen prompts to process your payment and complete your order.

By Telephone

To place your order with us by telephone, please call us on 0808 196 8090 during trading hours (Mon - Fri 09.00 - 17.00). Please note that calls are charged at normal national rate and not at any premium rate. Alternatively, if you wish for us to call you please e-mail us at cs@b4l.co.uk with your query and a telephone number so we can return your call.

By Post

If you prefer sending us your purchase order by post, just send us a brief note as to the items you require and a cheque for the exact amount of your order (N.B please see post options for any charges that may apply) and post it to us at:

Bathroom4Less,
Unit 5,
Pennington Close,
West Bromwich,
Birmingham,
B70 8BG

(Cheques Must be made payable to Bathroom4Less. Cheque must be cleared before item is sent out.)

How do I place an order?

It's really easy to place an order with Bathroom4Less, simply select your item's and add to your shopping bag. You will be given the option to create an online account where you can track order progress, manage addresses and more (see 'Registration and Your Account' above). You can select how to pay via checkout using our secure payment site or PayPal, using the details stored in your existing account. Both of these options are fast, safe and secure.

Is it safe to shop on Bathroom4Less?

Yes, it is 100% secure to order online. Every single Bathroom4Less transaction is secured by Shopify and is PCI compliant. Our secure servers protect all personal information entered throughout the ordering process using advanced encryption and firewall technology, and we do not store your payment details in order to provide a further level of protection.

Will you keep me updated on my order?

Once your order has been placed successfully, you will be taken to an order confirmation page showing your unique order reference. You will also receive an email confirming we have received your order, followed by a dispatch email containing details on how to track your order, including a shipping reference. Alternatively, you can check your order status in 'My Orders' within your Bathroom4Less account.

If you have not received your item in the expected time-frame or if you have any enquiries regarding your order, please contact the Customer Care team on 0808 196 8090 or at cs@b4l.co.uk

Can I change an order after it has been placed?

You are able to make changes to your order up to the point at which you click on the Place Order button in checkout. Changes cannot be made once the order has been placed. However, you can return items back to us for an exchange or full refund.

If you wish to add an item to an existing order, you will have to create a new order. However, it is easy to manage orders with your account so you can monitor the status of multiple orders.

Can I cancel an order after it has been placed?

Once an order has been placed, you cannot cancel your order. However, we will give a full refund or offer an exchange once you've received your order.

I am having problems placing an order, what do I do?

If you are experiencing difficulties when placing an order online, please contact our Customer Care Team who will be able to help you on 0808 196 8090 or at cs@b4l.co.uk

What if the item is received faulty/damaged or the incorrect item is received?

In the unlikely event that you should receive a faulty/damaged item or if we have sent a different item than was on your order, please contact the Customer Care team within 5 days of receipt on 0808 196 8090 or at cs@b4l.co.uk, who will be able to provide a pre-paid return label and advise you how to return the item.

What if there is an item missing from my order?

If you have not received an email informing you that an item is out of stock, then all items in the order should be in stock and therefore on their way to you. In the unlikely event your order has been received and is missing an item, please contact the customer care team within 48 hours who will be able to help you on 0808 196 8090 or at cs@b4l.co.uk.

The item I want is out of stock. Will it be back in stock soon?

Unfortunately, we cannot confirm when an out of stock item will be back in stock, if it will at all. If an item is marked as discontinued, then it will not be back in stock. Similarly, if a sale item is sold out then it is very unlikely to become available again.

I have been contacted advising one of the items I have ordered is out of stock, what do I do?

If for any reason we are unable to fulfill your original order, the Customer Care team will contact you and help you select an alternative item or arrange for a refund.

Can I make an order if I need it to be delivered overseas?

At the moment, we do not allow deliveries outside the UK.

Do you have shops that I can visit?

Currently we do not have stores that you can visit.

How can I pay for my order?

We accept payments from all major credit and debit cards, for your convenience we also offer check out with PayPal.

If you prefer, you can speak to one of our Customer Care team who will take payment from you via telephone on 0808 196 8090. Lines are open 09:00-17:00 Monday-Friday

When is my account charged for my order?

Your account is debited when the order has been placed when checking out using our secure online payment system, PayPal or paying by telephone.

How do I use my promotion code?

To use your promotion code, please enter in the discount code box when placing your order. No more than one discount code can be used on any one order, although a discount code and gift card code can be used in conjunction.

Some discount codes are subject to certain brand exclusions, as determined by brand guidelines. We will communicate any such exclusions where possible but incorrect information or omissions on third party promotional sites are unfortunately out of our control.

If you are experiencing difficulties using your code, please contact the Customer Care team on 0808 196 8090 or at cs@b4l.co.uk.

Where can I get a promotion code to use with my order?

We will sometimes feature promotion codes on our website, or in newsletters to customers. We may also put codes on Facebook or Twitter from time to time. To receive the latest promotional discounts, please register an account online and/or follow us on Facebook and Twitter.

Please be aware that, although we do our best to make sure codes advertised on third party websites are current, certain codes on such sites may be outdated and/or invalid. However, you are welcome to use any valid codes obtained via third party websites.

Will I be charged customs and import duties on my order?

Orders placed from outside the European Union may be subject to additional import taxes imposed by your local government. The responsibility lies with the purchaser to settle these additional tariffs directly with the responsible government agency or its agent. We recommend all non-UK customers contact their local government office for advice on importation tariffs for goods received from the UK.

How do I track my order?

Once your order has been dispatched, you will receive an email detailing the method in which is was shipped and how to track. For our own van deliveries, you will receive further emails detailing when your order will arrive with its timeslot. For Royal Mail or other couriers, you will receive a tracking link in the email.

You can also view the status of every order you make within your account. If you need further assistance, please contact the Customer Care team on 0808 196 8090 or at cs@b4l.co.uk.

How long will it take for my order to be delivered?

All orders placed before 7am Mon-Fri will be processed that day. Smaller and lighter items usually get dispatched with Royal Mail, and arrive within 2-5 working days of dispatch.

Larger items usually get dispatched by a courier, and should arrive within 3-5 working days of dispatch.

If your purchase is urgent, we would advise contacting our customer care team on 0808 196 8090 and we will advise accordingly.

Can you deliver to my work address?

Yes, we can deliver to an alternative address, please include this information when placing your order.

Before placing an order to be delivered to your work address, please ensure you are happy where and who will be signing for this.

Please note: if you've made an order using our finance options, we can only deliver to your home address.

What happens if my order is not delivered yet?

If your order hasn’t arrived by the expected delivery date, as stated on your shipment email, you can contact us on 0808 196 8090 or via cs@b4l.co.uk.

Please remember to have your order confirmation number and item details handy when you call.

If you’ve ordered during one of our sales or the busy Christmas period please bear in mind that your delivery might take longer than normal to get to you. However, if you are concerned about your order then give us a call.

Please note that if you have ordered more than one item, you may receive multiple shipment emails and items may arrive separately.

What if my order is lost in transit?

If your item has not been delivered to you within the expected time frame, please contact the Customer Care team on 0808 196 8090 or at cs@b4l.co.uk for further assistance. Please note that, due to Royal Mail guidelines, we cannot report an item as ‘lost in post’ until after 10 working days.

Can I change the delivery address?

To change your delivery address, simply enter the new address before you complete checkout – such as your work address, or a friend’s house.

You can’t change your delivery address for an order you’ve already made. We advise you to regularly make sure that all your address details are up-to-date, or if you are checking out as a guest that you ensure the delivery details provided are correct.

If an item cannot be posted at the address provided and is not collected from the Post Office, it will eventually be returned to sender whereby we can refund the items or get them sent back out to you at the correct dress.

Please take care to ensure all delivery details are up to date in PayPal and Amazon to avoid delivery issues. Please contact the Customer Care team on 0808 196 8090 for more information.

What happens if I'm not in when my delivery arrives?

For smaller/lighter Goods:

No signature is needed for Standard Delivery. If you think you might not be in when your order is delivered you can choose beforehand to have your order delivered to another address. Royal Mail may leave your parcel in a safe place or with a neighbour. This depends on the agreement you have with them. Please look for a calling card advising where the parcel has been left.

For Express Delivery:

A signature is needed for Express Delivery. This can be done by anyone at your delivery address – it doesn’t have to be you. If there’s nobody in, a card with instructions on where to collect your parcel or how the parcel can be re-delivered.

Do you ship to BFPO addresses?

Yes.

Do you offer a click and collect service?

Yes, we offer a click and collect service for your convenience. You can select this as a delivery option on the checkout page. For more information please visit our Delivery Policy.

What is your returns policy?

If you are not entirely satisfied, you can either exchange for an alternative item or have a full refund. We offer a 30 day refund policy.

We do ask, whilst you are deciding if you would like to keep your order, please take care not to damage the item or packaging it arrives in.

Please note we do not accept returns of any goods that have been personalised or adjusted by a third party. Unless faulty. This does not affect your statutory rights.

How do I return something to you?

To return your item within the 30 days return policy, package the item carefully including a cover note/copy of invoice stating if an exchange or refund is required. Please return to :

Bathroom4Less,
Unit 5, Pennington Close,
West Bromwich,
Birmingham,
B70 8BG

We recommend parcels are returned via traceable insured delivery method. We cannot accept responsibility for an item we have not received, therefore a signed-for delivery option is advisable.

How long will it take for my refund or exchange to be processed?

We process returns on the day they are received. We do advise refunds can take up to 7 days to reach your account, depending on your card provider. Exchanges will be received within 2 working days.

If you require an item to be exchanged and are worried the replacement might not get out to you in time for a special date, then it may be quicker for you to place a new order and have us refund the original order separately rather than going through the usual exchange procedure.

What if the item I want to exchange for differs in price?

If the item you want to exchange for is less expensive than the original item, we will refund the difference to your chosen method of payment.
If the item you want to exchange is for more than the original item, one of the Customer Care team will contact you to take an additional payment.

How will I know my item has been received and a return has been processed?

When we receive your returned item, we will send you an email to confirm. Once your request has been processed, we will contact you advising your exchange is on its way or that your refund has been completed.

What if my item is outside of the 30 day returns policy?

If you wish to return your item outside of the 30 day returns policy, please contact the Customer Care team on 0808 196 8090 or at cs@b4l.co.uk.

My item is faulty, but is outside the 30 day returns policy, what should I do?

If your item is faulty and outside of the 30 day returns policy, please contact the Customer Care team on 0808 196 8090 or at cs@b4l.co.uk. and they will then be able to advise on the best course of action.

Your item will be assessed and then repair or replacement will be arranged.

If the item is assessed as accidental damage or wear and tear, we will forward to the manufacturer for the item to be repaired; in this instance, the Customer Care team will contact you as soon as we have an estimate for charges for you to approve and pay or to have the item returned.

I live overseas and need to return an item. What is the process?

If you are returning an item from a country overseas, please send to the same address for UK returns. Once we receive your items, we will process your refund or exchange just as we would if the return was from the UK. However, please note if you are returning something to us from outside the UK, the free returns policy does not apply.

With regards to postage and customs charges, we will cover the cost of sending your return back to us if the item is faulty or the wrong item was sent out within 30 days of your order date. Generally, the cost of postage will be stated on the parcel but otherwise please send a photocopy of your proof of postage to cs@b4l.co.uk, quoting your order ID.

If an item is not faulty and you require a refund or exchange, please note all costs incurred in sending the items back to us - including any customs charges - will be at your own expense.

With a little TLC, your Bathroom and Accessories can stay beautiful. Read our top tips on how to care for all your Bathroom items.

DO

Do wipe down surfaces that gather water, if spillages occur, mop up the water, and wipe down!

Do clean taps regularly, this will prevent them from tarnishing. We would normally advise mild warm soapy water, and wipe down afterwards

Do keep an eye on your Furniture for any accidental damage, If water get’s inside the furniture, it can cause damage more commonly known as blowing.

Do have adequate ventilation to prevent condensation.

DON'T

Don’t leave water resting on your bathroom furniture,

Don’t use harsh chemicals during cleaning process as this can cause damage to the product.

I have forgotten my account password. What do I do?

If you have misplaced or cannot recall your account password, then don’t worry; on the ‘Sign In’ page, choose the ‘Forgotten password?’ option and request a reminder by providing your email address. Remember to check your junk mail if this doesn’t appear in your inbox within 5 minutes.

Can I leave feedback?

7 days after your order has been placed, you will be contacted by Feefo and asked to write a review on your shopping experience with Bathroom4Less.