0208 004 4144 Mon-Fri: 9:00am - 5:30pm
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All items on our website now come with an absolutely free delivery to any UK mainland postcode. Prices are quoted Inc. VAT so the price you see is the price you pay. The only exception to this is Remote areas. See below for a detailed exclusion list of postcodes where additional delivery charges apply.
Once a confirmed order has been received i.e. cleared payment of an order it takes up to 5-7 days to deliver. Usually much faster for small items like taps, bath screens, bottle traps, toilet seats etc.
Delivery may only be made Monday-Friday. Some couriers may deliver on Saturdays but entirely at their discretion. It’s not a service we offer as standard as it is very costly.
Large items like shower enclosures, vanity units, toilets etc are either delivered with our in house delivery network or Palletised Delivery network. The drivers are NOT insured to take goods inside your property. The pallet will be delivered to the front of the property and we strongly recommend you have at least 2 able bodied people to take the delivery and carry goods inside. Drivers will not take goods up any stairs if they drop goods at your door step (only in cases when delivered via own in house delivery network).
Customers wishing to pay via paypal must ensure their delivery address is correctly stored on paypal’s website as we can only ship to CONFIRMED PAYPAL ADDRESS after you have checked out. If you wish to have it delivered to an alternative address please call us to arrange payment via an alternative method eg credit/debit card, cheque, bank transfer etc.
A contact number is imperative so that our courier company can contact you to arrange delivery if need be. Does not apply to small items like taps, toilet seats, bathroom accessories (anything that can fit in a small parcel box).
Delivery Items Categorisation and Remote Areas Surcharges.
e.g. taps, accessories, wastes, towel rails,
toilet seats etc
e.g. vanity units, toilet & basin, shower enclosures,
any item which isn’t classified small
Small- Free, Large-Free (Our Zone 1 is not correct as per zone below)
Small- £10, Large- £22
Small- £10, Large- £66
Small- £10, Large- £125
To get a next day delivery* on Small Item - Add £6
To get a next day delivery* on Large Item - Add £22
Due to the complexity of our operations we can’t dispatch orders on the same day of the order.
** Additional delivery surcharge areas are not covered under our Next Day Delivery.
Note : Please do not book a plumber/fitter until you have received your items in satisfactory condition. Damages caused by 3rd party delivery companies are unfortunately beyond our control and we disclaim all liability.